The suite of software pre-installed on UNIX dedicated servers is detailed below, please refer to the Windows Software page for a description of the standard software suite provided with Windows dedicated servers.

Based on the secure FreeBSD operating system, your server is supplied with a comprehensive suite of software installed, whilst custom software may be added for total flexibility.

Apache Web Server Host unlimited sites with full PHP, Perl CGI, FrontPage, SHTML and SSL support. A comprehensive set of Apache, PHP and Perl modules are preinstalled and any additional modules or software you require may be added. Unique features developed in house for our reseller hosting servers increase mass hosting efficiency and segregate your customers from each other for ultimate security. You have full access to all configuration options on a server and per site level.

mySQL Database Server Version 4 of the enterprise class mySQL database server is installed. Create an unlimited number of databases and user accounts. Full root access permitting any level of customisation.

Mail Server Qmail mail server supports unlimited domains, mailboxes, auto-responders and forwarders. POP3, IMAP, SMTP and web based access to your mail.

Clam Anti-Virus All messages are scanned for viruses as they are received by your server. New virus definitions are checked for and updated automatically ensuring that no virus bearing email can make it into your mailboxes.

SPAM Bouncer Mail Filtering SPAM Bouncer is a unique product, exclusive to us which filters unwanted junk mail out of your inbox. Both domains hosted on your dedicated server and with other service providers may be protected. More Information About Spam Bouncer

Webalizer Graphical Stats Graphical web site access statistics for all your sites. Raw log files may also be downloaded and additional statistics software installed.

FTP server Create unlimited FTP accounts to upload data to your sites or for public or private file distribution.

DNS server Name servers with hostnames in the format ns.yourdomain.com on which to host your domains. You have complete control over the DNS zones for your sites.

Install & Configure Software As Required You can install any compatible software to supplement that included as standard and configure it as required.

Management & Support

With full server management, previously unheard of in this price bracket, included free of charge with our servers, you get all the benefits of a dedicated server with none of the pitfalls. We take care of the technical side of things including applying security patches and configuring software leaving you free to get on with running your business. Our team is always available to solve your problems and give informed advice and guidance, in friendly understandable terms, by telephone or e-mail at no extra charge. It's like having your own in house team of system and software engineers!

Control Panel Our exclusive web based control panel software is installed, allowing you to control all aspects of your server from a graphical interface. Operating a dedicated server is as easy as operating a shared hosting account.

Remote Desktop/Shell Access Access the windows desktop or the UNIX shell of your server remotely. Full administrative level access is available to you for completing software installation, configuration and server management tasks.

Security Patches & Hotfixes We monitor news and developments relating to the software installed on your server and receive notification from vendors as security vulnerabilities are discovered. Our engineers will apply any needed patches and take mitigating action where necessary to maintain the integrity of your server. You may opt out of this service.

Monitoring & Tuning Automated systems monitor the availability of your server, alerting our engineers immediately should a problem develop. Server configuration will be optimised for both performance and security to suit your applications, we will bring to your attention any potential problems such as resource starvation and propose corrective action. You may opt out of this service.

Software Upgrades & New Features Much of the software installed on your server is actively developed with new functionality being added regularly, we will periodically upgrade the software on your server, allowing you to take advantage of the latest technology. Our in house development team is constantly improving our proprietary control panel and hosting software based on feedback from customers, as new features are rolled out to our shared hosting platform, they will also be added to your dedicated server.

24hr Technical Support Our friendly and knowledgeable experts are on hand all day, every day, to solve your problems and tend to your needs by national rate telephone or email. Your calls will be always answered by a real person able and empowered to deal with your enquiry. Comprehensive, searchable documentation is available in our support centre and from your control panel.

Network & Data Centre

Purpose Built UK Data Centre Your server is housed in our own purpose built UK data centre, benefiting from UPS and generator power backup, strict environmental control and high levels of security. Unlike many providers who locate their equipment in shared facilities, we own and operate our data centre and our staff work onsite.

Fully Managed Cisco Firewall All traffic from the Internet is filtered by redundant Cisco hardware. Unwanted and malicious traffic is blocked at the network level, reducing your data transfer usage and providing protection from hackers, viruses, worms and trojans.

2 IP Addresses Two unique IP addresses are allocated to your server. You have control over the reverse DNS names of your IPs. An unlimited number of sites may be hosted on one IP address, however subject to the guidelines of the IP issuing authority, an unlimited number of additional addresses may be added to your server.

Hardware

All manufacturers argue that their hardware is the best, but our years of experience mean we really do know which components are most reliable and perform best in a demanding server environment. Each of our dedicated servers is built from branded components and tested to our uncompromising specification, assuring rock solid performance and dependability.

Intel Processor & Chipset A fast Intel processor is at the heart of your machine giving quick dependable performance for your online applications. Whilst more expensive, Intel chips generate little heat and thus have greater reliability than those of other manufacturers making them the only choice for mission critical applications.

DDR Memory A generous amount of the latest DDR memory. When memory is not being used by your applications it will automatically be utilised to cache frequently accessed files and data giving an additional speed boost.

Hot Swappable Seagate Hard Disk Drives Fast disk space in which to store your files and data. The strain placed on the drive's moving parts by constant operation in a server environment makes the selection of this component critical. We have found the consistency and performance of Seagate disks to be unmatched, even by other big name manufacturers, which is why we specify them for all our machines.

Hardware RAID Controller With the exception of Velocity Server, servers includes an Adaptec RAID controller card which mirrors writes to your hard disks and speeds up file access by balancing read requests across both drives. In the event of a disk failure, all requests are served by the remaining drive, the operation of your server is uninterrupted and no data is lost. Again without interrupting the operation of the server, the failed disk is replaced and the data on it rebuilt to restore redundancy. Beware of software based RAID and disk mirroring systems, these cheaper but more error prone solutions are not adequate for use in a mission critical environment.

Instant Hardware Replacement We guarantee as part of our market leading service level agreement to always keep a standby server, installed, configured and powered up, ready to hand over to you instantly in the unlikely event that your machine suffers a hardware failure.

Data Backup With the exception of Velocity Server, servers include hardware based disk mirroring (RAID) providing protection against hardware failure. We also offer a daily tape backup option, data on your server is transferred to magnetic tapes every day with tapes stored off site. Individual files may be restored should you accidentally delete them and the entire machine may be restored in the event of a more serious problem.