For your peace of mind, we offer an unrivalled service level agreement with our managed dedicated servers. Unlike competing providers that charge extra for their SLA, remote reboot power outlets and security management service, all this is included as standard at MRW Consultancy. We take service level a step further too, forget 99.9% uptime, reboots within 15 minutes and hardware repair within 2 hours, we go all the way.

100% Network Uptime
Most SLAs allow for some period of downtime in a calendar month, but we understand that no downtime is acceptable to your business. Our wholly owned redundant network allows us to go all the way and guarantee that our network will be up and running all day every day, without a glitch. We're so confident of keeping our promise that in the unlikely event of network downtime occurring, we will credit you the value of one whole day service for every single hour your server is without connectivity.

Instant Reboot
Some of the better competing SLAs guarantee a reboot of your server within a specified time period, whilst others may even levy a charge to get your machine restarted. Our data centre is equipped with electronically controlled power outlets, meaning that you can reboot your MRW Consultancy server instantly from our web based control panel.

5 Minute Engineer
In the event of a critical problem occurring with your dedicated server, an engineer will be working on the problem for you within five minutes of you notifying it to us. We will regularly update you as to the status of the problem and the progress of the resolution.

Security Updates
We will monitor Internet security developments and ensure that we are subscribed to all notification lists for security updates relevant to your server. We will respond to a security threat by applying the relevant patch to your server or taking mitigating action.

Instant Hardware Replacement
We guarantee that we will always maintain a complete server with the same or better hardware specification as yours, installed, configured and ready to hand over to you instantly in the event that your machine suffers a hardware failure.

Price Freeze
We will not increase the price you pay throughout the term of your contract, even if the price to new customers changes.

Bandwidth Guarantee
Not only will we maintain sufficient uncontended network bandwidth to service all our customers at full capacity, we will ensure that we are still able to do so even if one of our Internet connections fails.

This SLA applies to dedicated servers only, it does not apply to shared hosting packages.